CUSTOMER SERVICE MANAGING SUPERVISOR

North York, ON 

Full Time, Permanent

$41.50 per hour

Located in North East Toronto, Pan Pacific Toronto is a well-known landmark to residents in the prestigious neighborhood it calls home, with a warm and welcoming air throughout the 15 acres of scenic parkland it is nestled in. The hotel is well known for its retreat-like facilities, extensive available parking, and its restaurants. It also features a seasonal outdoor pool, walking paths, a tennis court, and a fitness centre.
 
We are currently looking for an experienced customer service managing supervisor to join our hotel.
 
The duties and responsibilities of this position include:

• Organize and direct the department’s daily operations.
• Hire, train and manage staff and assign their duties.
• Monitor and evaluate daily performance of customer service team, observe interactions between customers and team, and assist when necessary.
• Evaluate and improve customer service and resolve customer requests and complaints in a timely manner.
• Follow up with customers and employees in situations in which service standards have not been met.
• Study the market research and trends to determine customer preference and concerns and analyze data and information to provide business recommendations.
• Determine special rates, terms and conditions for targeted customer groups and lead contract and price negotiation with customers.
• Monitor revenues and develop and implement marketing strategies to generate more leads and revenues for hotel.
• Plan and control costs and expenditures in accordance with hotel’s rules.
• Prepare and submit reports and briefs to senior management team.

The successful candidate will need to be able to demonstrate the following qualifications:

• College diploma or equivalent in the field of business admin, management, or other related fields.
• At least three years of experience in business management or a similar role.
• A high degree of flexibility coupled with an ability to deal with high pressure, sensitive situations.
• Must be proficient with Microsoft Word, Excel, PowerPoint, email, and internet.
• Must have excellent organizational, interpersonal, and administrative skills.
• Must be high energy, entrepreneurial spirit, motivational leader, and effective communicator.
• Strong leadership quality with the ability to remain calm in challenging situations.
• Strong problem-solving skills.

 
JOB SUMMARY:
Job Type: Permanent Full-time
Language of Work: English
Work Location: 900 York Mills Road Toronto M3B 3H2 Canada
 
Salary: $41.50 /hour
Other Benefits: Current employee benefit package available
Working hours:

• 35 hours per week, 52 weeks per year
• Flexible and available to work overtime or work on weekends

 
 
To apply for this position, please send your resume and cover letter to Mail.pptor@panpacific.com